REFUND POLICY
Refund Policy
Last Updated: September 27, 2026
This Refund Policy explains the return and refund rules for purchases made through savilogoods.com.
1. 30-Day Return Window
You may request an eligible return within 30 days after receiving your order.
Return requests submitted after the 30-day period may not be accepted unless required by applicable law.
2. Return Eligibility
For a standard return, the product should generally be:
- In its original condition
- Unused or not materially used
- Complete
- Returned with included accessories and components
- Returned with original packaging where reasonably applicable
Proof of purchase or an order number may be required.
3. How to Request a Return
Before returning any item, contact:
Please provide:
- Order number
- Product name
- Reason for return
- Photos where applicable
- Description of any defect, damage, or error
We will review your request and provide return instructions if the return is approved.
Do not send products back without first contacting us.
4. Return Address
Approved returns must be sent according to the instructions provided by our customer service team.
Return Address:
Shenzhen Xinyuan Chengzhen Technology Co., Ltd.
Room 706, Shouchuang Business Building
No. 5 Longhua Square 3rd Road
Fukang Community, Longhua Street
Longhua District, Shenzhen, Guangdong
China
Phone: +86 17741157375
Please contact us before shipping anything to this address.
5. Damaged Products
If an item arrives damaged, please contact us as soon as reasonably possible.
Please provide:
- Order number
- Photos of the damaged product
- Photos of the package
- Photos of the shipping label
- Description of the damage
After verification, we may provide a replacement, refund, or other appropriate solution.
6. Defective Products
If a product is defective, contact:
Please provide evidence showing the defect where reasonably possible.
Verified defects may qualify for a replacement or refund.
7. Incorrect Items
If you receive a product materially different from the product ordered, contact us and provide photographs.
For a verified fulfillment error, we will provide an appropriate resolution.
8. Seller-Error Return Shipping
Where a return is required because of a verified:
- Defect
- Damage
- Incorrect product
- Other fulfillment error caused by us
Savilogoods will bear the reasonable return shipping cost where a physical return is required.
9. Change-of-Mind Returns
For an eligible return requested because you changed your mind or no longer want the item, the customer is responsible for return shipping costs unless otherwise required by applicable law.
Original shipping charges are generally non-refundable for change-of-mind returns.
10. Non-Returnable Products
Certain products may be excluded from ordinary change-of-mind returns for legitimate health, hygiene, safety, customization, or similar reasons.
Any material product-specific restriction will be disclosed on the relevant product page where applicable.
These restrictions do not eliminate rights available under applicable law for defective, damaged, incorrect, or materially misdescribed products.
11. Return Inspection
Returned products may be inspected after receipt.
We may review:
- Product condition
- Completeness
- Accessories
- Packaging
- Evidence of unreasonable use
- Whether the returned item matches the purchased item
12. Refund Approval
After receiving and inspecting an approved return, we will notify you regarding the refund.
If approved, the refund will normally be sent to the original payment method.
13. Refund Processing Time
After we process an approved refund, please allow approximately 5–10 business days for the funds to appear in your account.
Actual timing depends on your bank, card issuer, or payment provider.
14. Partial Refunds
Where permitted by applicable law, a partial refund may apply if a return is incomplete, materially damaged after delivery, or missing components for reasons not caused by Savilogoods.
Any applicable deduction will be communicated to the customer.
15. Order Cancellation
To request cancellation, contact:
as soon as possible.
We cannot guarantee cancellation after an order has entered processing or shipment.
If an order is successfully canceled before shipment, the applicable refund will normally be returned to the original payment method.
16. Shipping Delay or Failure to Ship
Where an order cannot be shipped in accordance with applicable shipping commitments, we will address the delay or cancellation in accordance with applicable law.
Where a refund is legally required, the applicable amount will be returned rather than being provided only as store credit.
17. Contact Information
For returns and refunds:
Email: service@savilogoods.com
Phone: +86 17741157375
Return Address:
Shenzhen Xinyuan Chengzhen Technology Co., Ltd.
Room 706, Shouchuang Business Building
No. 5 Longhua Square 3rd Road
Fukang Community, Longhua Street
Longhua District, Shenzhen, Guangdong
China