SHIPPING INFO
Shipping Information
This Shipping Information applies to orders placed through savilogoods.com.
1. Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Business days exclude weekends and public holidays.
Order processing time is separate from shipping or carrier transit time.
2. Shipping Availability
Available shipping destinations will be displayed during checkout.
If we are unable to ship to the address you provide, the order may not be accepted or we may contact you regarding available options.
3. Shipping Costs
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Shipping charges may depend on:
- Delivery destination
- Order value
- Product size or weight
- Selected shipping method
- Carrier charges
- Promotional shipping offers
4. Estimated Delivery Time
Estimated delivery times may vary depending on destination, carrier, customs processing, weather, holidays, peak shopping periods, and other circumstances.
Any estimated shipping or delivery time shown on the product page, checkout page, order confirmation, or shipping confirmation should be treated as an estimate unless expressly stated otherwise.
Processing time and transit time are separate.
5. Order Tracking
When tracking information is available, we will provide tracking details by email or through the order information associated with your purchase.
Tracking information may take some time to become active after a shipping label has been created.
6. Shipping Delays
Shipping delays may occur due to circumstances including:
- Carrier delays
- Severe weather
- Customs inspections
- Holiday demand
- Transportation disruptions
- Incorrect addresses
- Events outside our reasonable control
If we determine that we cannot ship an order within a promised shipping period, we will provide applicable information regarding the delay and, where required by applicable law, offer available options concerning delay acceptance or cancellation.
7. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error after placing your order, contact us as soon as possible at:
We cannot guarantee that an address can be changed after the order has entered processing or shipment.
8. Undeliverable or Returned Packages
If a package is returned because of:
- An incorrect address
- An incomplete address
- Refusal of delivery
- Failure to collect the package
- Other customer-related delivery issues
we may contact you regarding reshipment or refund options.
Additional shipping charges may apply where permitted by law.
9. Lost Packages
If tracking information shows unusual delays or you believe a package has been lost, contact us at:
Please provide your order number.
We may contact the carrier or shipping provider to investigate the shipment.
10. Damaged Packages
If your package arrives damaged, please contact us as soon as reasonably possible.
Please provide:
- Order number
- Photos of the shipping package
- Photos of the shipping label
- Photos of the damaged product
- A description of the issue
11. Customs and Import Requirements
International shipments may be subject to customs review, import regulations, or other local requirements.
Where applicable, customers may be responsible for import duties, taxes, or charges imposed by local authorities unless those charges were already collected during checkout.
12. Contact Us
For shipping questions:
Email: service@savilogoods.com
Phone: +86 17741157375